Contact Us

1. What is ZenZi App?

ZenZi App is a platform where users can buy, sell, and rent used clothes. It helps connect buyers and sellers directly, making it easy to find affordable, stylish, and sustainable fashion options.

2. How does ZenZi App work?

- *For Sellers:😊 Create a listing by uploading photos, adding a description, and setting a price or rental terms for your clothing items.

action.

- *For Sellers:😊 Create a listing by uploading photos, adding a description, and setting a price or rental terms for your clothing items.

3. Does ZenZi App handle payments?

No, ZenZi App does not process payments. Buyers and sellers are responsible for managing payments and delivery arrangements independently.

4. Is there a fee to use ZenZi App?

No, downloading and using ZenZi App is free. We do not charge any fees for creating listings or connecting with other users.

5. How do I create an account?

To create an account, simply download the app, sign up using your email address or phone number, and complete your profile with basic details.

6. What types of clothes can I list on ZenZi App?

You can list any gently used clothes, including casual wear, formal wear, accessories, and more. Ensure that the items are clean and in good condition before listing.

7. Can I rent out clothes on ZenZi App?

Yes, ZenZi App allows users to rent out clothing items. You can specify the rental terms, price, and duration in your listing.

8. How can I contact a seller or buyer?

You can contact sellers or buyers directly through the in-app chat feature to ask questions, negotiate prices, or finalize the deal.

9. Is my personal information safe on ZenZi App?

Yes, we prioritize user privacy and take necessary measures to secure your data. Your contact information is only shared with other users for communication purposes as needed. For more details, refer to our Privacy Policy.

10. Does ZenZi App offer delivery services?

No, ZenZi App does not provide delivery services. Buyers and sellers must coordinate delivery or meet-up arrangements independently.

11. Can I report inappropriate listings or users?

Yes, you can report listings or users who violate our terms of use. Simply tap the "Report" option in the listing or user profile to flag the issue.

12. What should I do if I have an issue with a transaction?

Since ZenZi App does not handle payments or delivery, we recommend resolving disputes directly with the other party. Always communicate clearly and verify details before completing any transaction.

13. How do I delete my account?

If you wish to delete your account, go to the app settings, select "Delete Account," and follow the instructions.

14. Is ZenZi App available in my region?

ZenZi App is available globally, but some features like location-based search depend on your region. Check the app to see listings near you.

15. How can I contact customer support?

For any questions, feedback, or technical issues, you can contact our support team at [Insert Support Email] or through the app’s "Help" section.

1. Why should I report a user?

• You should report a user if they are violating Zenzi’s community guidelines, including but not limited to:
• Fraudulent listings or scams
• Inappropriate or offensive behavior
• Spamming or harassing messages
• Misrepresentation of products

2. How do I report a user?

To report a user:

• 1. Go to the user’s profile or listing.
• 2. Click on the “Report” button.
• 3. Select the reason for reporting.
• 4. Provide additional details by other (optional) and submit the report.

3. What happens after I report a user?

• Our moderation team will review your report and take appropriate action. Actions may include:
• Warning the user
• Removing violating content
• Temporary or permanent account suspension

4. Will the reported user know that I reported them?

No, all reports are confidential, and the reported user will not be notified about who reported them.

5. Can I report multiple users?

Yes, you can report multiple users if you encounter multiple violations. Each report will be reviewed individually.

6. How long does it take for Zenzi to take action?

Our team typically reviews reports within 24 hours. However, some cases may take longer depending on complexity.

7. What if I was reported unfairly?

If your account was reported and you believe it was unfair, you can contact our support team at support@zenzi.com to appeal the decision.

8. What if I see a fake listing but don’t want to report the user?

You can report the listing instead of the user by selecting the “other” option and describe there.

9. What happens if a reported user is found guilty of repeated violations?

• Users who repeatedly violate our guidelines may face:
• Permanent account suspension
• Ban from creating new accounts
• Legal action in severe cases

1. How do I block a user?

• To block a user, follow these steps:
• Go to the user's profile.
• Tap on the menu (⋮) or settings icon.
• Select "Report" from the options.
• Give reason to explain why you wanna block this userand submit the report
• Our team tack action within 24 hours.

2. What happens when zenzi block or bann someone?

• After blocking zenzi contect user and telling solve reason of block.
• When zenzi block a user:
• User is logout from application and on login he/her recive msg to contect our team.
• They won’t be able to contact you through the app.
• You won’t receive any notifications or interactions from them.

3. Will the blocked user be notified I report him/her?

No, blocking is private. The user will not be notified that they have been reported by you.

4. Can a blocked user create another account to contact me?

If the person creates a new account, you may need to Report that account as well. If harassment continues, report the user to our support team.